XClusive Software Terms & Conditions

Pricing & Product Information
All prices include GST and are listed in Australian Dollars only. Only official Australian product versions listed. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues outside of our control may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates. Goods are not supplied on a trial or “sale and return” basis. Please check specifications and compatibility with the manufacturer prior to purchasing. Goods ordered by fax or post will be charged at the price current at the time of our receipt of the order.

Academic Pricing & Availability
When purchasing academic, educational or government licensed product, it is a requirement of the manufacturer that proof of qualification (eg: student enrolment card ,or employment at an educational institution or government department) is supplied. Simply send a clearly legible copy of your proof of identification (refer below) stating your web order number

by email to

by fax to 1300 137 141

or by mail to:
XClusive Software
PO Box 140
Baulkham Hills NSW 1755

Please note that orders cannot be dispatched until the required information is received and approved. Note: Academic, educational or government product may not be used for commercial purposes - heavy penalties apply
Proof of enrolment/employment must either be:

  • a copy of an official photo identification card from the education institution, or
  • official documentation from the educational institution's registration office or government department verifying that the individual is a current student/employee of the institution at the time of purchase.
  • For Microsoft products, if the official identification card does not include a photograph of the student/employee, the copy of the identification card must be accompanied by secondary photo identification.

Please include your web order number together with proof of identification to aid our processing of your order.

Payment Method
For online orders we accept payment by Visa, MasterCard, Bankcard, Amex and Diners Club for Australian orders. For international online orders we accept Amex and Diners Club. Alternatively, please call 1300 137 140 to enquire about other forms of payment including cheque and EFT.

Credit Accounts
Accounts may be opened on request for Government Departments, Educational Institutions and selected incorporated businesses, subject to credit and other checks we may require. Please call 1300 137 140 to request a copy of our Credit Application Form. Note: Goods shall remain the property of XClusive Software until such time as payment in full has been received.

Conditions of Delivery
Freight charges are calculated on the basis of weight of goods and location of delivery. Actual freight charges for your order will be calculated and displayed once you have selected the product(s) to be purchased and proceeded to the checkout area.

We dispatch 85% of orders same day. Order by 3:00pm for same day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.

The goods shall be at the customer’s risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. XClusive Software shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by XClusive Software as a result thereof, including all storage and handling costs, and XClusive Software, at its absolute discretion, may charge a restocking fee of up to 25% of the original purchase price.

International Orders
For international orders please call customer service on +61 2 9838 7428. Payment by Amex, Diners Club, cheque or direct deposit only. Insurance for delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.

Logon Name & Password Confidentiality and Liability
It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. XClusive Software will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from any purchase(s) of goods on their account by any person that uses their user name or password. Non-account customers please note: every order will require payment in full prior to goods being dispatched. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform XClusive Software immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.

Errors & Omissions
At XClusive Software, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. XClusive Software makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, XClusive Software shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, XClusive Software shall immediately issue a refund.

Return or Exchange of Goods
Computer software: Return or exchange computer software will gladly be accepted if the product is faulty or defective. Where the plastic seal is broken and the software is neither faulty nor defective the return or exchange will not be accepted due to copyright and licensing restrictions.

Where a manufacturer offers a money-back guarantee, you will normally required to send the product directly to the manufacturer, who will process the refund themselves.

Right of refusal for the return or exchange of products is at the discretion of XClusive Software, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.

Warranty & Service
All products sold by XClusive Software are covered by manufacturers’ warranties. XClusive Software does not guarantee the functionality or compatibility of product.

Backorder Cancellation Policy
Please send all backorder cancellation requests to or phone 1300 137 140 . Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Changes to Terms and Conditions
XClusive Software ABN 63 078 137 514 may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.